Last Updated: 20 Aug, 2025
Welcome to Rooh-e-Jannat! These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from us, you agree to comply with these terms.
If you do not agree with these Terms, please refrain from using our website or services.
1. Introduction
Rooh-e-Jannat (“we,” “our,” “us”) is a brand based in Handwara, Kupwara, Kashmir, specializing in dairy products, packaged milk, paneer, curd, and other related items.
By using our website or purchasing our products, you accept these Terms and Conditions in full.
2. Eligibility
To use our services or make purchases, you must:
- Be at least 18 years old, or have parental/guardian consent
- Provide accurate, complete, and up-to-date information during checkout
- Use our products only for personal consumption and not for unauthorized resale
3. Products & Services
- We offer fresh and high-quality dairy products including milk, curd, paneer, butter, and other related items.
- Product images on our website are for illustration purposes only; actual products may vary slightly in appearance and packaging.
- Prices are subject to change without prior notice.
4. Orders & Payments
- By placing an order, you agree to provide accurate billing and shipping details.
- Payments must be made via the available payment methods on our website.
- We reserve the right to cancel or refuse any order in cases of suspected fraud, stock unavailability, or incorrect pricing.
5. Delivery & Shipping
- We deliver across Handwara, Kupwara, and nearby areas.
- Delivery timelines may vary based on location and product availability.
- Delays caused by weather, strikes, or natural circumstances are beyond our control.
6. Returns & Refunds
Since we deal in perishable dairy products, returns are accepted only in specific cases, such as:
- Damaged packaging
- Expired or spoiled products
- Wrong items delivered
Refunds or replacements will be processed after proper verification.
7. Intellectual Property
- All content on our website, including logos, designs, images, and text, is the intellectual property of Rooh-e-Jannat.
- Unauthorized use, reproduction, or distribution is strictly prohibited.
8. Limitation of Liability
Rooh-e-Jannat is not responsible for:
- Any allergic reactions due to consumption without checking ingredients
- Losses caused by misuse or improper storage of products
- Delays caused by third-party delivery partners
9. Privacy Policy
Your personal information is collected and processed in accordance with our [Privacy Policy]. Please read it carefully.
10. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.
11. Contact Us
For queries, complaints, or feedback, reach us at:
Rooh-e-Jannat
📧 Email: support@roohejannat.com
📞 Phone: +91 97978 0531 | +91 70515 51025
🏢 Address: Shihilhal, Handwara, Kupwara, Kashmir, 193221. IN